1. Do I need to register?
Yes, you need to do so, once you registered, you can check your order anytime.
2. What it your shipping method?
We ship the goods to our majority buyers via EMS courier or registered Airmail. DHL, UPS and Fedex are also available with the request of customers.
3. Which countries will you ship? or unable to ship?
We ship out all order worldwide, no country except. If you see some items are free shipping, it means free shipping worldwide too.
4. What is your shipping guarantee?
The delivery takes only 21 days and is guaranteed, that means guaranteed through customs and guaranteed delivery to your door! Transaction between us is not subject to any taxes. Furthermore, you don't need to worry about customs seizure or insurance because we guarantee delivery.
5. I have not received my order. How can I find out where my shipment is?
When we shipped your order, you will receive a confirmation email with tracking number as well as the tracking website. If you still have question, please contact us.
6. What is your customs guarantee?
We divide your order into as smaller package as possible to avoid the examination of the customs. We ship all parcel with low value to avoid such charges. 99% of our customers receive their package without customs hassles.
7. Do you have minimum order number?
Simply, no.
8. How can I change or modify my order?
Please contact us via MSN or email as soon as possible. Of your order has not been processed or shipped, it is possible to modify your order. Once your order has been processed, we are unable to make any changes including cancellations.
9. Can I return the product?
Your satisfaction is the goal we are after. If you find the spec or the color is mistaken, please contact us as soon as possible. We will treat it timely!
Several conditions must be met before us will refund an item. We also offer partial refunds if conditions for a full refund is not met. Also note that some of our items are non-refundable. You should also call our Customer Support email and one of our customer representatives will be glad to clarify for you.
We only allow a complete refund for items that have problems caused by Vogueage. This means that damaged items not caused by us cannot warrant a full refund.
If the returning package doesn't include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund.
