FAQ

  • Do I have to order an account?

 

No, you can also place an order as a guest.However, there are some benefits to setting up an account with us:

 

  • Quick closing process.

You can easily view order status and order history

You will receive updates regarding our new releases and promotions

 

 

  • What if you forget your password?

 

On the login page, click forget password?You will then be redirected to a page where you can create a new password.

 

 

 

  • What if I enter the wrong E-mail address?

 

Please contact us so that we can change your email address.We can change your email address, name and address, but we cannot change your order.

 

 

 

  • What terms of payment are acceptable?

 

We accept all major credit card (VISA, Mastercard, AMEX) PayPal payments.You can also pay by bank transfer.      

 

 

 

  • Is my online order safe?

 

When you use credit card shopping online, all information is entered into the secure SSL site.Your information is then SSL encrypted and sent directly to our credit card provider's network, where your CARDS and transactions are authorized and approved.Your credit card information is not stored on our server.

 

 

 

  • How do I change or cancel an order?

 

We reserve the right to accept or reject an order or part of it at any time upon receipt of the order, even after the customer receives the order confirmation or authorized credit card.If the credit card has been authorized to purchase and the order is cancelled, the credit will be issued with the original payment.

 

>> please note that orders that have been packed or sent cannot be cancelled.

 

 

 

  • Can I change the shipping address after ordering?

 

Please note that your shipping address cannot be changed after your order has been processed or shipped.Please update the shipping address to your home address, not your business address, as we do not know how long the customs department at the destination will hold the package.

 

 

 

  • When will my order arrive?

 

The delivery time depends on the mode of transportation you choose.Your tracking information will be emailed to you the next day after the order is shipped, as it is normally provided 72 hours after the order is shipped.We are not responsible for any delay caused by the customs department in your country.

 

 

 

  • How do I track my orders?

 

We will email your tracking information after the order is shipped.Normally, you will receive a tracking number one day after we place our order.

 

 You can track orders here.

 

 

 

  • What if something is missing from my order?

 

If something is missing, please contact us immediately.

 

 

 

  • When can I have my order processed?

 

All orders are processed and shipped from our warehouses in Asia.Please allow more time to process your order during the holiday and sales season.

 

We process orders between Monday and Friday.The order will be processed within 2-3 business days after the order date and shipped the next day after the processing date.Please note that we don't ship at weekends.

 

Please contact us if you receive follow-up confirmation within 5 working days after completion of payment.

 

 

 

  • How to return it?

 

If you are not satisfied with our article.