Returns&refunds

At vogueage, we strive for 100% customer satisfaction.If you have any questions or questions about our shipping or products, please send us an email and our team will help you immediately.

 

1. Please contact us and describe the problem with the item you want to return.

 

2. Pack your items carefully and send them to your local post office to make sure they arrive safely.

 

3. We will handle the return or replacement immediately after receiving your package.

 

4. Upon receipt of the refund, you will receive a confirmation email.We will not refund any customs or VAT and any return fees that may be incurred during the refund process.The refund will be returned to the original payment method at the time of purchase order.

 

E-mail: service@vogueage.com

 

=== >> return right << === =

 

Replacement: 10 days from the date of delivery, mint state, no obvious wear.If the return is not covered by our warranty against manufacturer defects and is not due to our fault, the buyer must pay for the return. 

 

If for any reason you are not satisfied with the order you receive, please contact us.

 

Please note that this warranty only covers manufacturing defects in the following areas:

 

Accidental damage

Improper care

Normal wear and tear

Solar radiation degrades colors and materials

Returns/exchanges of products in contact with water will not be accepted.

 

 

 

>> refund << === =

 

If you think the product you bought does not meet the original requirements, you can choose to ask for a refund.

 

You can get a refund if:

 

You are not satisfied with the order: you have purchased koelmode products within the last 10 days and wish to return them.We will arrange a refund as soon as we receive your item

The product you purchased is completely unusable

You have not received your product within 60 or 90 working days

Please note that a refund can be made in your account for 3-5 business days.

 

Notes:

 

* if you do not notify our customer service when you return the product, our quality department will consider it non-refundable.

 

* please do not return to the address attached on the shipping package.This is not our return address, otherwise it will affect your mailing process.

 

Please send tickets to our support center.